Caregiver’s EVV Frequently Asked Questions:

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1) What are my options for using EVV with Alpine?

Alternative 1 – Telephony (Interactive Voice Response - IVR): You can continue to use paper time sheets (Option 1) and clock-in/out via a client’s registered phone (landline or mobile) by dialing Alpine’s Clock-In/Out Number: (720) 223-1375. You will need to enter your CaregiverID, which is the last 6 digits of your social security number. Instead of just hanging up, you can record the visit service tasks via telephony (Option 2) and have the client and yourself sign an already filled-in timesheet on a weekly basis. IVR will read out all service tasks for a given visit and you just need to click 1 for each service task you completed (or 2 for tasks that were not completed during this visit).

Alternative 2 – Mobile App (AlayaCare): If you have a smartphone, you can download the AlayaCare Mobile App and clock-in/out via your smartphone. Your clients, directions, schedules, and plan of care tasks will all be displayed in the app. When you are done with providing services, just click off the performed tasks, and pass your smartphone to the client to capture his /her signature (if applicable) before you clock out. Paper time sheets are no longer required under this option.  Your login name is your eMail address registered with Alpine. Type alpine.alayacare.com as the server name (you will only need to do this once). You can then set / reset your password by clicking "Forgot Password".
 
 
2) I live with my client. Do I need to use EVV? What about other clients I provide services to?

No, you do not need to use EVV for a client you live with. However, you will need to submit a Caregiver Attestation Form to Alpine, along with current documents showing shared residency, in order for us to be able to turn EVV off. This applies only to the client you live with. If you provide services to other clients, you will need to use EVV for those clients.
 
 
3) I understand that going forward the clock in/out will determine my hours worked for payroll. What if I forgot to clock in and/or out?

If you noticed that you forgot to clock-in while still at the client, please clock-in and make a note of when you actually began services and call the Alpine Office at 303 309 6202 during regular business hours. A late clock-in is always better than no clock-in at all.
In case you completely forgot to clock-in/out, please let Alpine know as soon as possible at 303 309 6202, so we can verify with the client and confirm your hours. Agencies will only have limited capability to manually fix EVV data, including clock-in/out data (so-called manual edits). Such manual edits are subject to the State’s thresholds. This means that providers will only be able to fix a certain number of e.g. missed clock-ins. Caregivers who consistently miss clocking in / out will (eventually) not be able to get paid, as the agency will not be able to bill for unverified visits / services.  
 
4) Does EVV capture my GPS coordinates?
 
If you are using telephony, no GPS locations are captured. However, the call needs to be made from a phone number registered to the client in Alpine’s EVV system. Otherwise, it will generate an exception in the system, which will need to be investigated.
 
If you are using the Mobile App, your GPS coordinates will be captured at clock-in/out only (i.e. no GPS tracking in between).  If your clock-in / out is more than the allowable distance from the client’s home, the system will produce a GPS out of range warning that the agency will need to investigate. It is recommended that you let us know, if you are e.g. starting (or ending) your visit with a trip to the grocery store or meeting your client at another community destination, e.g. a doctor’s office or pharmacy, etc.


5) AlayaCare Mobile App Questions:

a) Is the AalayaCare Mobile App safe?
Yes, AlayaCare's Mobile App is password-protected and fully HIPAA compliant. 

b) What if I have no reception / cell phone coverage at the time of clock-in/out?
The app has both, online and offline modes, ensuring 100% visit verification compliance, regardless of cell coverage. You can select offline mode, if you know that you will be clocking-in/out in an area where you have no cell coverage and the app will transmit the visit data after you turn off offline mode (when you get back within cell coverage or Wi-Fi).

c) How much memory does the app take up on my smartphone?
AlayaCare's app takes up approximately 249.4MB (IOS version) of space on your smartphone. This is 1-2% of available smartphone storage space (based on a 125 - 250 GB memory phone).

d) How much data does the app use?
While data usage for the initial download ranges from 12.5%, based on a 2GB monthly data plan, we would recommend to download the app (and any updates to it) when connected to Wi-Fi (if possible) to avoid any data usage. The amount of data that is send and received during each visit verification is negligible, less than 0.5 MB per clock-in and out (with electronic signature). So, for example, if a caregiver averages two client visits per day (clocking-in/out each time), 5 days a week, this would translate into 80 data transfers per month. At an average rate of less than 0.5 MB per transfer, this equates to 0.040GB or less than two percent (2.0%) usage, based on a 2GB monthly plan.