Electronic Visit Verification (EVV)
Electronic Visit Verification (EVV) started August 3, 2020
As required by state and federal law, starting August 3, 2020, all home care agencies in Colorado have to electronically verify each home care visit with a Medicaid client. This will ensure that clients get their services. All agencies are required to utilize EVV and report the type of services a client receives, the client's MedicaidID, the date, the location and what time the service began and ended.
On Saturday, April 4, 2026, Alpine will be switching to a new and improved EVV (Electronic Visit Verification) system called AlayaCare. We believe this upgrade will make the workflow of caregivers easier and more streamlined.
The State of Colorado has given agencies the option to exempt Live-ins from the EVV requirement: Accordingly, Alpine will not be requiring caregivers who live with their client to use EVV (for that client). Live-in status will need to be verified by filling out a caregiver attestation form and submitting one of the following permissible documents: Copy of both state ID’s showing shared residency; address listed on tax returns; automobile registration; voter registration card, utility or other household bill showing individuals address, bank account statements or Medicaid records. All documentation must be current or have a date within the last three months.
Alpine will continue offering two options for EVV: 1) Telephony and 2) Mobile App
1) For Telephony (Interactive Voice Response - IVR): Dial 720 223-1375 (starting 04/04/26) to clock-in/out
Use the last 6 digits of your social security number as your CaregiverID.
2) For Mobile App (AlayaCare): Download the AlayaCare Mobile App from your Google or Apple app store.
Use alpine.alayacare.com as the server name and your Alpine-registered eMail as your Login name.
Click on "Forgot Password" to set up / reset your password.
1) For Telephony (Interactive Voice Response - IVR): Dial 720 223-1375 (starting 04/04/26) to clock-in/out
Use the last 6 digits of your social security number as your CaregiverID.
2) For Mobile App (AlayaCare): Download the AlayaCare Mobile App from your Google or Apple app store.
Use alpine.alayacare.com as the server name and your Alpine-registered eMail as your Login name.
Click on "Forgot Password" to set up / reset your password.
Watch this video (courtesy of HCPF) to learn more about EVV:
Alpine's EVV Letter to Clients: Alpine's EVV Letter(s) to Caregivers:
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In English En español По русски Trong tiếng việt | ||||
EVV - Frequently Asked Questions (Clients): |
EVV - Frequently Asked Questions (Caregivers): |