Client’s EVV Frequently Asked Questions:
 

1) What are my caregiver’s options for using EVV with Alpine?

Option 1 – Telephony (TVV): Your caregiver will ask to briefly use your registered phone (landline or mobile) to clock-in/out by dialing one of Alpine’s toll-free numbers: (844) 621-7839 or (855) 651-1134. This should not take longer than 1 minute. As before, your caregiver will continue to ask you to sign paper time sheets after services have been provided.

Option 2 – Mobile App (MVV): If your caregiver has a smartphone, they can download the Sandata Mobile App and clock-in/out via the app. When your caregiver is done with providing services, they will pass you their smartphone to capture your signature (if applicable) before they clock-out. Paper time sheets are no longer required under this option, as your caregiver will record the performed tasks electronically on their smartphone.
 
 
2) I live with my caregiver. Does EVV apply to me?

No, your caregiver does not need to use EVV if they live with you. However, they will need to submit a caregiver attestation form to Alpine, along with current documents showing shared residency, in order for us to be able to turn EVV off.
 
 
3) What if my caregiver forgets to clock in and/or out?

In case you notice that your caregiver did not clock-in or out, please remind them. A late clock- in/out is always better than no clock-in at all. It also saves you and us from having to make confirmation phone calls to verify services and a lot of admin work to correct the missing clock- in/out in the system. In addition, the State of Colorado only allows agencies a limited number of these corrections (so-called manual edits). This means that caregivers who consistently miss clocking in / out will (eventually) not be able to get paid, as the agency will not be able to bill for unverified visits / services.  
 

4) What is a Missed Visit Notification?

Alpine will get notified, if your caregiver is running more than 15 min late for a client visit. This will give us the ability to call and remind the caregiver to clock-in (in case they just forgot), reassure you (in case your caregiver is running late) or make alternative arrangements with you (in case your caregiver cannot make it at all). Overall, this will allow for a better service delivery and fewer missed visits.
 
 
5) Does EVV capture GPS coordinates?
 
If your caregiver is using telephony, no GPS locations are captured. However, the call needs to be made from a phone number registered to you in Alpine’s EVV system. Otherwise, it will generate an exception in the system, which will need to be investigated.
 
If your caregiver is using the Mobile App, the phone’s GPS coordinates will be captured at clock- in / out only (i.e. no GPS tracking in between).  If the clock-in / out is more than approx. 2 miles from your home address, then the system will produce a GPS out of range warning that the agency will need to investigate. It is recommended that you let us know, if you are e.g. starting (or ending) services with your caregiver by visiting a grocery store (that is more than 2 miles away from your home), or meeting your caregiver at another community destination, e.g. a doctor’s office or pharmacy, etc.

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6) Is my information in the Sandata Mobile App safe?

Sandata Mobile Connect (SMC) is password-protected and fully HIPAA compliant.